Accessibility Statement

Our Commitment to Accessibility

Tigreaux Marketing Strategies is committed to providing a website that is accessible to the widest possible audience, including people with visual, auditory, cognitive, and motor disabilities.

We believe that accessibility is not just a legal obligation but a fundamental aspect of good design and good business. Every visitor to tigreaux.com deserves a positive, frustration-free experience regardless of how they access the web.

We are actively working to increase the accessibility and usability of our website and in doing so, adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our target standard. Where we fall short, we are committed to identifying and addressing those gaps as quickly as possible.

Accessibility Standard

Our target is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. WCAG is developed by the World Wide Web Consortium (W3C) and is the internationally recognized standard for web accessibility.

WCAG 2.1 Level AA is organized around four core principles, often referred to as POUR:

• Perceivable — Information and interface components must be presentable to users in ways they can perceive, including through screen readers and alternative text for images.
• Operable — Interface components and navigation must be operable via keyboard, not just mouse, and with sufficient time for users to complete tasks.
• Understandable — Information and operation of the interface must be understandable, including readable text and predictable navigation.
• Robust — Content must be robust enough to be interpreted by a wide variety of user agents, including current and future assistive technologies.

WCAG 2.1 Level AA is the standard referenced by the U.S. Department of Justice in guidance on ADA website compliance and is widely recognized as the appropriate benchmark for small business websites operating in the United States.

Current Conformance Status

We are partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard, and we are actively working to address known gaps.

Measures We Have Taken

To support accessibility, Tigreaux Marketing Strategies has taken the following measures:

Technical Implementation

• Used semantic HTML5 elements throughout the site including proper heading hierarchy (H1 through H4), landmark regions, and descriptive link text
• Added ARIA labels to all interactive elements including navigation, buttons, accordions, and form fields
• Marked all decorative background videos as aria-hidden so screen readers ignore them
• Provided descriptive alt text on all meaningful images including team photos
• Ensured all contact forms include labeled fields and accessible error handling through HubSpot
• Used sufficient font sizes throughout, with a minimum body text size of 14px and responsive typography that scales appropriately

Design Practices

• Selected a color palette that provides sufficient contrast for primary text against backgrounds
• Avoided using color alone to convey information
• Designed interactive elements to be distinguishable from surrounding content
• Ensured all page content is readable and functional at 200% zoom without horizontal scrolling

Ongoing Practices

• Review accessibility considerations when adding new content or making design changes
• Respond promptly to user-reported accessibility barriers
• Monitor developments in WCAG guidelines and assistive technology compatibility

Known Limitations and Issues

We are aware of the following known limitations and are actively working to address them:

• Keyboard focus consistency — Some custom interactive elements including the expandable service cards and FAQ accordions may not provide fully consistent keyboard focus behavior across all browsers. We are improving this.
• Secondary text contrast — Some supporting text elements, including small labels and secondary descriptive text, may not meet the 4.5:1 contrast ratio required at Level AA. We are reviewing and updating these elements.
• Third-party content — HubSpot forms and any embedded third-party widgets are subject to those providers’ own accessibility practices, which are outside our direct control. We select third-party tools that maintain accessibility commitments.
• Mobile touch targets — Some interactive elements on mobile may fall below the recommended 44x44px touch target size. We are addressing this in ongoing mobile optimization work.

Technologies Used

tigreaux.com relies on the following technologies to deliver accessible content:

• HTML5 — Semantic markup for structure and meaning
• CSS3 — Visual presentation and responsive layout
• JavaScript — Interactive components including accordions and navigation
• ARIA (Accessible Rich Internet Applications) — Supplemental attributes that improve screen reader compatibility for dynamic content
• WordPress — Content management platform
• HubSpot — Contact forms and CRM

The site is tested for compatibility with the following assistive technologies and browsers:

• Screen readers including NVDA, JAWS, and VoiceOver (iOS and macOS)
• Keyboard-only navigation in Chrome, Firefox, Safari, and Edge
• Browser zoom up to 200%
• High contrast mode on Windows

Feedback and Reporting Accessibility Issues

We welcome your feedback on the accessibility of tigreaux.com. If you encounter an accessibility barrier, or if any part of the site is not working well with your assistive technology, please let us know.

When reporting an issue, it is helpful to include:

• The page or section where you encountered the issue
• A description of what you were trying to do
• The assistive technology or browser you were using
• What happened versus what you expected to happen

We aim to acknowledge all accessibility-related feedback within 2 business days and to resolve confirmed barriers as quickly as possible, prioritizing issues that prevent users from accessing key information or completing tasks.

Formal Complaints and Legal Rights

If you are not satisfied with our response to your accessibility concern, you have the right to contact the following bodies:

United States

If you believe you have experienced discrimination based on a disability in connection with this website, you may file a complaint with the U.S. Department of Justice Civil Rights Division:

• Online: www.justice.gov/crt/filing-complaint
• Phone: 1-800-514-0301 (voice) or 1-800-514-0383 (TTY)

Massachusetts

Massachusetts residents may also contact the Massachusetts Commission Against Discrimination (MCAD):

• Online: mass.gov/mcad
• Phone: (617) 994-6000

We strongly encourage you to contact us directly first so we have the opportunity to resolve the issue promptly before pursuing a formal complaint process.

Contact Us About Accessibility

For accessibility support, to report a barrier, or to request content in an alternative format, please contact us directly. We are a small team and we respond personally to every message.